Frequently Asked Questions

Here are some common questions and answers that may help you. If you have any other questions, feel free to reach out to us.


Shipping & Returns

Shipping Information.

Estimated delivery times ** 

North America  10-25 days
Canada  10-30 days
South America 10-30 days
Europe   7- 20 days
Australia  10-45 days
Asia 10-30 days

For your order, we will select the most optimal and convenient method of international delivery. We have extensive experience in delivering all over the world. All our items are carefully packed and protected to be delivered undamaged.

  • We make and ship your order from Ukraine
  • All our shipments have a tracking number. *
  • If you need expedited shipping, please contact us!

* -Some countries do not allow tracking certain type of shipments in the territory of the recipient country (UK, Canada)
** - the terms depend on the seasonal workload and other events of the postal service. Delivery times may change during the holiday season or during a pandemic.

Refund Information

 If you are considering returning your order, we understand that you may have encountered some issues or concerns. Please be advised that our products are handmade after your order, which means that we cannot accept returns.

However, we will send you a photo of the finished product for confirmation before sending it out. If you have any problems with your order, please do not hesitate to contact us. We are committed to ensuring your satisfaction and will do our best to resolve any issues that may arise.

How to order?

Dear client, we have created an instruction for you on how to place an order on our website

Here you will find answers to such questions:

  • How to check your shipping address.
  • How to pay for your order through PayPal.
  • How to pay for your order by card (via PayPal guest access)

All your payments are guaranteed by PayPal.

 How to check your shipping address.

Step 1. In your shopping cart, click CHECK OUT. In the corresponding field, enter your phone number (used for the delivery service). Enter the recipient's address in the field below.
Please provide your physical address. If you specify P.O. box - delivery times may increase significantly.
Step 2. Click - Continue to Shipment. Check the delivery details again and select the required delivery method, if several are offered. You can read more about delivery times here.
Step 3. Click - Continue to Payment. Check all the data again :)
Step 4. Click - Complete Order. You will be automatically redirected to PayPal to complete the payment. You can pay for your order from your PayPal account or through PayPal guest access (if you do not have PayPal), simply using your card.

Fill in information for deliveryHow to pay for your order by card (via PayPal guest access)

If you have a PayPal account, just enter it through the form and complete the payment of the order.

If you do not have a PayPal account
Step 1. Click - Pay by card (using guest account) or Create account
Step 2. Enter in the appropriate fields your card information and other data for payment.
Step 3. - Click - Pay to complete the payment.
Attention! In some countries, it is not possible to pay through a guest account. You just need to create your account in the checkout window. Just enter your email and come up with a password.

How to pay for Paypal through a guest account

Care Instructions for Wedding Decor

Are the crystals securely attached to the glasses?

Yes, we use special professional glue. All products can be used for a long time. Wash in warm water

Contact form

We're dedicated to providing the best possible customer service, so don't hesitate to get in touch if there's anything we can do to assist you. We look forward to hearing from you soon!